Skip to main content

CellPhones4Sure

Menu

CellPhones4sure Privacy Policy

Effective Date: April 29, 2026

At CellPhones4sure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our repair services at our Plano and Richardson locations. By continuing to use our services, you agree to the practices described in this policy.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

CellPhones4sure (“we,” “us,” or “our”) does not provide customer SMS opt-in details, phone numbers, or consent records for marketing or promotional use by outside organizations. All messaging consent data is kept private and is used only for direct service-related communication.

Mobile contact information may only be accessed when necessary to support essential operations such as messaging delivery or customer support. Outside of these limited uses, SMS consent and opt-in records remain protected.

1. Information We Collect

We collect different types of information to provide reliable service and improve customer experience:

  • Personal Information: Name, email address, phone number, and physical address when voluntarily provided.
  • Device Information: Details about your device, such as model, serial number, IMEI, and current condition, to assist with diagnostics and repairs.
  • Communication Records: Emails, phone calls, chat messages, and service history for support and follow-up purposes.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and links clicked.
  • Technical Information: IP address, browser type, device type, operating system, and other technical identifiers.
  • Cookies and Tracking Tools: We use cookies to improve website performance and user experience. You may control cookie settings through your browser preferences.

2. How We Use Your Information

The details of information we collect from you are utilized to support our service and give you a convenient experience. 

  • To process repair requests and provide service updates
  • To respond to our valuable customer inquiries 
  • To improve our website, services, and customer interactions
  • To send important updates regarding your device or service
  • To comply with legal requirements and prevent misuse or fraud

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: By opting into our SMS services, you agree to receive messages related to your repair services, including appointment confirmations, repair updates, and reminders.

  • Opt-In & Consent: Messages are sent only after you provide clear permission. We maintain records of your opt-in details.
  • Opt-Out Instructions: You can stop receiving messages at any time by replying “STOP”. A confirmation message will be sent, and no further messages will follow unless you opt in again.
  • Carrier Information: Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.
  • Help & Support: Reply “HELP” for guidance or contact the given numbers.
    • Plano: (972) 509-0786
    • Richardson: (972) 231-8696

SMS Data Protection Statement: Mobile contact details and consent records are used only for direct communication related to our services. Access is limited to essential operational functions, and all other uses exclude SMS consent data.

4. Information Providing

Your information is handled with care. We do not give your personal data to anyone.

Information may be provided only in the following situations:

  • Service Support Providers: We work with trusted service providers to assist with operations such as payment processing or system support. These providers must protect your information and use it only for necessary functions.
  • Legal Requirements: Information may be provided when required by law or to protect against fraud or security risks.
  • Business Transfers: In the event of a business transition, your data will remain protected under this policy.

Note: SMS consent and opt-in data are excluded from these situations except where needed to support messaging services.

5. Data Security

We take all the safety precautions in order to keep your data safe and secure from all kinds of breaches.

  • Secure systems with limited access
  • Routine updates and monitoring
  • Staff awareness of data protection practices

While no system is completely secure, we use practical safeguards to protect your information.

6. Your Rights & Choices

You have control over your personal information:

  • Request access to your data
  • Ask for updates or corrections
  • Request the removal of your data where applicable
  • Replay with “STOP” and opt out of our messaging services. 

 

7. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

CellPhones4sure: Plano Location

 

CellPhones4sure: Richardson Location